Salesforce support pricing, simple and flexible
Choose the support that fits your needs, on demand or over the long term, with clear, predictable pricing.
- TransparencyClear prices, no surprises
- FlexibilityPlans that fit your needs
- QualityExpert, reliable support
- ResponsivenessFast replies and effective follow-up
Choose how you want to be supported
One-off
Targeted work, no subscription.
€120 excl. VAT / hour
- Problem solving
- Configuration changes
- Advice and estimates
Support 4 h
Light, regular support.
€460 excl. VAT / month
i.e. €115 / h
- 4 hours / month
- Follow-up on your requests
- Priority handling
Support 8 h
The right balance for most SMEs.
€890 excl. VAT / month
i.e. €111.25 / h
- 8 hours / month
- Priority handling
- Follow-up and reporting
Ongoing support 16 h
Stronger support and regular follow-up.
€1,590 excl. VAT / month
i.e. €99.38 / h
- 16 hours / month
- Priority handling
- Dedicated follow-up and regular check-in
Clear support, no surprises
Technical support
Problem solving, fixes and configuration
Changes and adjustments
Adapted to your needs
Expert advice
Good practice and recommendations
Request tracking
Traceability and simple reporting
Which plan should you choose?
| Feature | One-off | 4 h / month | 8 h / month | 16 h / month |
|---|---|---|---|---|
| Work on request | Yes | Yes | Yes | Yes |
| Hours | As needed | 4 h | 8 h | 16 h |
| Priority handling | No | Yes | Yes | Yes |
| Request tracking | No | Yes | Yes | Yes |
| Regular check-in | No | No | Yes | Yes |
Answers about pricing
Each request is estimated before it is handled, even within a plan. The time actually spent is logged per request and shown in the monthly report. Plans give priority: your requests are handled before one-off requests; the first reply arrives within one working day for everyone.
We warn you first. Extra hours are billed at €120 excl. VAT per hour, only after your written approval.
Yes, to the next month, once. After that, they expire.
Yes. Plans come with a 3-month commitment; after that, you can move to a larger or smaller plan based on your volume of requests. The terms are stated in the quote.
Get a quote or personal advice
Describe your need in a few words: we'll get back to you quickly with a clear, tailored answer.