Your questions, our answers

You create a named user for the consultant, with the permissions the work requires. We never ask for your password or verification code. At the end, you deactivate that user.

Yes, everything is remote: in writing, with secure access to your org. To show you a change, we send a short recorded video.

An independent Salesforce consultant with over 10 years of experience: the same person replies, does the work and reports back. For development (Apex, Lightning Web Components, integrations), a partner developer works under his coordination.

Yes, for a first contact or a quick question. For the work itself, we then move to email and secure access, never screenshots of data.

Across Europe, always remotely. Work is done in English, Spanish or French.

No. Describe your situation: if the need is outside our scope, we tell you straight away.

The first reply arrives within one working day, Monday to Friday (Paris time, CET). The time to fix depends on the problem: it is stated with the quote, before work starts.

Your requests are handled before one-off requests. The first-reply time (one working day) is the same for everyone; the time to resolve depends on each request and is stated with its estimate. It is not a guaranteed resolution time.

Choose "Urgent" in the form or write on WhatsApp. Urgent requests are read first, with no guaranteed resolution time.

The first exchange and the quote are free. If an in-depth diagnosis inside your org is needed, that time counts as part of the work, and we tell you beforehand.

Not for one-off work. Monthly plans have a 3-month commitment. Renewal terms are stated in the quote.

Unused hours roll over to the next month, once. After that, they expire.

We warn you first. Extra hours are billed at €120 excl. VAT per hour, only after your written approval.

One invoice a month for plans, one invoice per one-off engagement. Payment terms are stated in the quote.

Mainly Sales Cloud and Service Cloud, in Professional, Enterprise or Unlimited edition. Experience Cloud, Field Service, Account Engagement (Pardot) and Marketing Cloud as needed.

Yes, with a partner Salesforce developer: Apex (classes, triggers, Batch Apex), Lightning Web Components and API integrations. You keep a single point of contact, who scopes the need and tests the result with you. Development is quoted separately, outside monthly plans.

A Flow is enough for most automations. Apex code makes sense for large volumes, complex calculations, integrations, or when a Flow becomes too heavy to maintain. The choice is explained in the quote.

On a quote, after a written scope: the need, the chosen solution, development, testing and deployment. Development is not part of monthly plans.

No. The vendor's support handles the platform itself: outages, licences, billing. We work on your configuration: reports, Flows, permissions, data.

A full-time admin makes sense when requests fill a whole job. For a few hours a month, a plan covers the need with no hiring and no absences to manage.

We don't export your data without a reason and your consent. A data processing agreement (DPA) is signed when the work involves personal data. Nothing sensitive goes through WhatsApp.